Frequently Asked Questions
Installation/Administration
- Standard
- Professional
- Enterprise
In SmartCafe Enterprise, the data is stored in the specified SQL database (either LocalDB or SQL Server) of the SmartCafe server. In no case any sales or product data will be stored on a webserver.
In SmartCafe Enterprise, the data is in the SQL database. The data backup is done either via the SQL Server / LocalDB server directly, or via the corresponding menu item in the Enterprise Server.
For Android: All printers that are accessed by the Android operating system and all printers below
In addition, all printers
- of the EPSON Intelligent Series (e.g., EPSON TMP-T88V-i)
- Printer with ESC / POS commands (connected via network or bluetooth)
When printing directly from the system printer, the printer selection always appears. To prevent this, you can install the SmartCafe PrintServer in Windows. You can download the installation at Download. The SmartCafe PrintServer can be installed on the computer itself or on another computer in the network.
Alternatively, a printer can be used that can be addressed via ESC / POS or the EPSON Intelligent interface.Usage
A sub product group is a product group below another product group. Parent product groups may not have any articles themselves.
By using sub product groups, you can group them by subject and keep track of many articles.
Example:
Parent group: Beverages
Sub group 1: Non-Alcoholic Beverages
Sub group 2: Wines
Sub group 2-1: Red wine
Sub group 2-1: White wine
Sub group 3: Spirits
This feature is only available in the Professional and Enterprise version.
When creating menus, you can simplify the ordering process and avoid mistakes when placing your order. A menu consists of several menu selection groups from which articles can be selected. You can choose to select only one or more items from a group.
- Create menu selection groups
Select items to be available in the selection set. For each item, you can define whether or not to charge a supplement to the menu when selecting the item. You can also choose whether the item is listed separately on the receipt.
- Create a menu
Enter a descriptive name for the menu and define in which department the menu should appear. You can define a price for the menu. Note that surcharges for each item may be added to this price. You can then choose which menu selection groups should be available in this menu.
This feature is only available in the Professional and Enterprise versions.
Licensing
Miscellaneous
If you need telephone support, you can contact us at the landline number: +49 7461-9665050 .
If we can put the suggestion in the program and the function adds benefits for all customers, we are happy to include this function in the software.
Please email